FAQ - Frequently Asked Questions

Bemvio is a management platform for professionals who provide appointment-based services, bringing together scheduling, clients, records, finances, automations and communication in a single system.

For professionals who provide individual appointment-based services, such as psychologists, psychoanalysts, doctors, therapists, coaches, nutritionists, physiotherapists, estheticians and other fields related to health, human development and wellness.

No. It also serves human development, education, therapies and professional activities with individualized service.

No. Bemvio works entirely online, directly in the browser.

Yes. It is responsive and can be used on mobile, tablet or computer.

Not yet. The system is web-based, with a functional mobile version.

You create an account with basic details, confirm your email, and then gain access to the platform.

No. The platform was designed for simple and intuitive use.

Yes. Just log in on any device.

Yes. Each professional has their own environment with independent data.

Yes. You can request cancellation at any time directly through the platform. For security reasons, the request must be confirmed via your registered email before the account is permanently deleted.

You define your services, schedule, service format, professional details and communication preferences.

Yes. You get a customized public page with information, biography and online booking.

Yes, via the public page or automated WhatsApp.

Yes, this option is fully configurable.

It can be manual or automatic via WhatsApp and online bookings.

Yes. The AI automatically identifies existing clients and reuses their data.

Yes. Each client has a complete history of appointments and progress.

Yes. The system has a structured record with the client's progress notes.

Yes, if the professional grants specific permissions.

Yes, if this permission is enabled in the professional's settings.

The schedule automatically organizes appointments by date, time and status.

Yes. The system automatically updates statuses such as pending, in progress and completed.

Yes, via WhatsApp, email and SMS as configured.

The AI answers messages, presents services, recognizes clients and books appointments automatically.

Yes, automatically, 24 hours a day.

No. It acts as an operational assistant for repetitive tasks.

Yes. It assists, but does not replace human supervision.

Yes. It records sessions, payments and balance per client.

No. Payments are made externally between professional and client.

Yes, automatically after financial records are entered.

Yes, with automatic analysis and insights.

Registration can be free, but full features depend on an active plan.

It can be a fixed monthly fee, a percentage per appointment, or a hybrid model, depending on the chosen plan.

Billing occurs monthly or at the end of the appointment cycle, depending on the plan.

Yes, at any time within the platform.

Yes. Data is protected with encryption and follows the LGPD and international security standards.

Yes. There are automatic backup and data recovery routines.

Yes, according to system permissions.

Via WhatsApp or the platform's official channels.

Usually within a few hours, depending on demand.

There is no fixed limit, it varies according to the contracted plan.

No. Bemvio is fully online.

Yes, Bemvio can be used by different professionals within the same clinic, but each user has their own registration, their own plan and a fully independent environment. There is no data sharing, scheduling or centralized management between professionals.

Yes. The platform generates analysis and recommendations based on real usage data.


Last updated: May 2026